Hotel Derek - Houston

Service. Thanks to Alma, in restaurant, for her kind and eficiente attendance.

The rooms where comfortable and well maintained. The staff where extremely helpful and always friendly

shekira was nice

restuarant food was terrible and the hostess was rude

Esthetically beautiful, very design. Comfortable, clean, quiet rooms.

Hotel staff were not very attentive for this level of hotel.

The bar and the workers there do a wonderful job.

We had so many issues ! They hold an extra hundred dollars a night for your room and they do not inform you.. They charged us twice for our room. We paid in cash when we arrived and they still charged us on our card and now they do not want to refund our money. The room was gross, I would say the room was not cleaned for months. The beds had hair all over them, yellow stains on the pillows, black dirt all over the bed, and the bathroom was tiny and nasty, the towles had green all over and the shower had dirt and snot everywhere! Yes the outside and the lobby is very nice but dont be fooled the rooms are gross ! not worth the money and not a 4 star hotel !

I liked the view from our room to the city. We also enjoyed the comfort of the King size bed.

Beautiful and artistic setting with attention to aesthetic detail. Love the bright colors and eclectic patterns throughout the hotel. Room was spacious and well stocked with amenities. Bed was very comfortable and the air conditioning worked well, with the ability to keep the fan on all night, which is helpful for muffling noise - although the room was well insulated and was very quiet on the 14th floor. Great natural light with the ability to put the room darkening shade down for sleeping.

The shade control was confusing and took a while to figure out - would have liked a simple instruction card. The make-up mirror was not long enough to look at the back of my head, for hair styling. A small mirror on the opposite bathroom wall would fix this.

I liked the finishes in the room, the service of thErre staff, and the valet parking.

The first night there was some weird noises outside the window that made it difficult to relax. I also wish that the fridge provided had space to store my leftovers from when I went out to eat.

amazing view lovely room enormous bed great location for shopping ie galleria

Convenient

Very strange artificial scent used all over the hotel. I asked the reception about it and the they said it was essence of Fig. I kind of got used to it by the third day, but not really a very natural smell!

Nothing special. Just as other chains.

Parking fees to much. Did not have a micro wave to use either in the rooms or in hotel at all. Party and could not use the pool as needed on saturday.

We stayed only one night in Derek, but everything was very good.

Valet parking may be slow at some periods of the day. One reception female clerk was not too friendly and spoke to the clients as she is Queen Victoria, but aart of her all other staff was very friendly and cheerful.

I like the service and hospitality of the staff are attentive.

We arrived about 30 minutes prior to rooms being ready. We told the clerk we would go to the bar to wait. About 10 minutes later, the woman came to our table (we were 3 couples) and offered to check us in if we would like to provide ID and credit cards. We did and shortly she returned with all our room keys! Amazing service for a wonderful hotel.

No complaints at all. The hotel was hosting several weddings and there were lines waiting for car deliveries but the staff was responsive and rushed as much as they possibly could!

Staff helpful, room service very good, very well located, clean.